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Frequently Asked Questions
| 1. |
How long does a new project
take? – A brand new order will take 10-15 business days (M-F) to
complete. Day 1-5 is for organizing and correcting any master and
graphics issues, and getting proofs approved. Day 6-10 is used for
printing the graphics and making the glass master which necessary for
CD & DVD |
| 2. |
Manufacturing. Day 11-15 is
for the molding, printing, packaging, and shipping.
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| 3. |
What is the re-order time? –
A re-order normally takes 7-10 business days (M-F). Since we have
the master and graphics approved from the original order, we would
re-order the printed graphics (if necessary), mold, print, package
the discs, and ship them to you. Note: to minimize the re-order
time, make sure to keep enough printed graphics on hand, ready to
use. |
| 4. |
Can you explain the process
of ordering CDs? – It is our hope that when you are ready to order
CDs and DVDs, you will contact one of our project managers. They
will help prepare you with the information and materials necessary to
start the manufacturing process, and they will explain how and what
we do with your materials. Project managers can be contacted by
phone, fax, or e-mail. (link to personnel page) |
| 5. |
Can you help me sell my CDs?
– Sure, this business is a partnership. If you do well, you will
come back and order more CDs and DVDs so it is in our best interest
to see you succeed. We recommend contacting CD Baby, Amazon,
I-tunes, and you can become a featured artist on our website to help
direct traffic to your website. In addition, we have some
recommendations for distributors and music marketing consultants. |
| 6. |
What is the shipping time
from TSI? – Try and plan your release party accordingly. Usually
your best shipping rates are UPS Ground service. Shipping from TSI
is 2 days or less for anywhere in California. The west coast (Oregon,
Washington) is 3-4 days. Arizona, Utah, Texas, Chicago and Detroit
is 3-4 days. The east coast (New York, Atlanta, Florida) is 5 days.
Air shipments are considerably more costly. When time is short, we
can separate the shipment and send 100 by air and the balance by
ground. It is the customer that is responsible for shipping costs,
so it can save you money if we do not have to ship by air. |
| 7. |
What are your hours of
operation? – Our business hours are 8am to 5pm, M-F, Pacific Standard
Time. You can always download an order form or quote request (link
to forms) and fax us at 661-702-9029. E-mail works great as well.
Our general e-mail address is
info@cdmanufacturing.com
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| 8. |
Can you accept credit cards?
– We accept Visa, Mastercard, and American Express. We are scheduled
to accept Paypal payments very soon. |
| 9. |
Do you have a toll free
phone number? Yes, 800-310-0800. |
| 10. |
Who did your website? – Our
upgraded website is the creation of Chuck Jacobs, the bass player for
Kenny Rogers, and website guru. Contact him at:
chuck@chuckjacobs.com
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| 11. |
What is the IPR form? – This
is the Intellectual Property Rights form that is used for the
protection of the musicians and songwriters throughout the world. We
are against piracy, and all of the masters sent to TSI are screened
to make sure we do not manufacture any unauthorized recordings |
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